Refund policy

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Unfortunately, we cannot accept returns or offer refunds or exchanges on sale items, gift cards, personalized or custom products, or cheek spears unless the item is defective upon receipt.

Orders that arrive with carrier damage or are lost in transit must be handled by the customer through the appropriate mail carrier. Shipping costs of the original product are not refundable. 

Buyer is responsible for the cost of return shipping unless damages were accrued during fulfillment. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of purchase for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Repairs and resizing
We offer a one-time modification on sizing on wearable items that are not worn in or around genitals, anus, or used in the mouth (ie: Collars, cuffs, and harnesses). Buyer is responsible for asking for a resize within 14 days of delivery. Buyer is responsible for the costs of shipping the exchange.

We offer a one time repair guarantee to any single item valued over $100 for one year. and any single item valued over $200 for the lifetime of the maker.(That's us!)

Buyer is responsible for the cost of shipping unless damages were accrued during fulfillment. 

Repair services are discretionary. We may refuse repair warranty services if you misuse our products. Defects such as stitching breaking, or snaps coming undone can be be repaired. Damage by inappropriate storage, improper cleaning and care, or unsuitable use is not considered a maker defect. (Don't use your flogger to hammer a nail.) Accidental destruction of products (pets, car accidents, house fire, etc) is also not covered under the makers warranty.

Please contact us to discuss Repair and Resizing services before shipping.